Shipping policy

Overview

At Zelvox Wear, we work to get your order to you as quickly and reliably as possible. This policy explains where we ship, how long delivery takes, and what it costs. By placing an order on zelvoxwear.com, you agree to the terms below.

Where We Ship

We currently ship within the United States and Australia as well. At this time we are offering international shipping.

Shipping Cost

Shipping is free on every order there are no minimum order requirements and no hidden shipping fees. The price you see at checkout is the price you pay.

Order Processing Time

  • Orders are processed and dispatched within 1–2 business days of being placed.
  • Business days are Monday to Friday, excluding weekends and public holidays.
  • Orders placed on a weekend or holiday begin processing on the next business day.
  • Once your order is dispatched, you'll receive a confirmation email with tracking information.

Transit Time

  • After dispatch, orders typically arrive within 2–5 business days, depending on your location within the U.S.

Estimated Total Delivery Time

Processing (1–2 business days) + Transit (2–5 business days) = approximately 3–7 business days from the day you place your order to the day it arrives.

Please note these are estimates. While we and our carriers do our best to deliver on time, delivery windows are not guaranteed and may occasionally be affected by factors outside our control (see below).

Order Tracking

Once your order ships, we'll email you a tracking number so you can follow your package. If you haven't received tracking details within 3 business days of ordering, please check your spam folder or contact us and we'll help.

Shipping Delays

Occasionally, delivery may take longer than the estimated time due to circumstances beyond our control, such as carrier delays, severe weather, high-demand periods (e.g. holidays), or incorrect or incomplete shipping addresses. We appreciate your patience and will do our best to assist if a delay occurs.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us for this reason, we'll contact you to arrange re-delivery.

Lost or Damaged Packages

If your order arrives damaged, or your tracking shows delivered but you did not receive it, please contact us within a reasonable time so we can investigate and make it right. (See our Return & Refund Policy for how damaged or defective items are handled.)

Taxes

Any applicable taxes are included or calculated at checkout. As we ship within the U.S. only, no international customs duties or import taxes apply.

Contact Information

If you have any questions about shipping or your order, we're here to help.

Business Name: Zelvox Wear
Email: support@zelvoxwear.com
Phone: +1 (307) 449-2137
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Chat Support: Available 24/7 on our website
Business Address: 215 W Spruce St, Rawlins, WY 82301, United States