Shipping policy

Overview

Thank you for shopping with Zelvox.

We are committed to providing a fast, reliable, and easy shipping experience for every customer. This Shipping Policy explains how we process orders, prepare shipments, deliver packages, and handle shipping-related questions after your purchase.

By placing an order on the Zelvox website, you agree to this Shipping Policy along with our Terms of Service, Privacy Policy, Payment Policy, Return and Refund Policy, and Cancellation Policy.

We encourage you to read this policy before placing an order.

Shipping Locations

Zelvox currently ships only within the United States.

We deliver to most locations across the continental United States where our shipping partners provide service.

At this time, we do not offer international shipping. Orders placed with shipping addresses outside the United States may be cancelled before they are processed.

Some locations may have limited delivery service due to:

  • Remote or rural areas

  • Military addresses

  • Island locations

  • Carrier service restrictions

  • Severe weather

  • Transportation disruptions

If your shipping address is affected by any delivery limitations, our support team will contact you using the information provided with your order.

Free Standard Shipping

Zelvox offers FREE Standard Shipping on eligible orders shipped within the United States.

There is no minimum purchase requirement unless stated during:

  • Promotional campaigns

  • Seasonal sales

  • Special events

  • Clearance sales

  • Limited-time offers

If additional shipping charges or expedited shipping options are available, the cost will always be displayed before you complete your purchase.

We never add hidden shipping fees after your order has been placed.

Order Processing

Every order placed with Zelvox goes through a standard review and preparation process before shipment.

Our normal processing time is:

1–2 Business Days

During processing, we may complete the following steps:

  • Order confirmation

  • Payment verification

  • Fraud prevention review

  • Inventory confirmation

  • Product inspection

  • Packaging

  • Shipping label creation

  • Carrier scheduling

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During busy periods, such as holiday seasons or promotional events, processing may take a little longer.

Although we work hard to process every order quickly, processing times are estimates and cannot be guaranteed.

Shipping Time

After your order has been processed, it will be handed over to one of our shipping partners for delivery.

Our standard shipping time is usually:

2–5 Business Days

The actual delivery time may vary depending on:

  • Your delivery address

  • Carrier performance

  • Weather conditions

  • Public holidays

  • Transportation delays

  • Seasonal order volume

Most customers receive their orders within:

3–7 Business Days (Processing + Shipping)

Please note that estimated delivery dates are provided for reference only and are not guaranteed.

Business Hours

Our shipping and order fulfillment team operates during the following hours:

Monday – Friday
9:00 AM – 5:00 PM

Orders are not processed on weekends, public holidays, or during unexpected business closures.

Orders placed outside business hours will be processed on the next available business day.

Shipping Partners

To deliver your order safely and on time, Zelvox works with trusted shipping companies.

Depending on your location, your package may be delivered by:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Regional delivery companies

  • Local last-mile delivery partners

The shipping carrier is selected based on factors such as destination, package size, package weight, shipping efficiency, and carrier availability.

We may change shipping partners when necessary without prior notice.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

The email may include:

  • Tracking number

  • Shipping carrier

  • Shipment information

  • Tracking link

  • Estimated delivery date

Please allow 24–72 hours for tracking information to become active, as carriers may need time to scan your package into their systems.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the delivery when required.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please ensure the following information is correct:

  • Full name

  • Street address

  • Apartment or unit number (if applicable)

  • City

  • State

  • ZIP or Postal Code

  • Phone number

  • Email address

Incorrect or incomplete shipping details may result in:

  • Delivery delays

  • Failed deliveries

  • Returned packages

  • Carrier correction fees

  • Additional shipping charges

Zelvox is not responsible for shipping delays or delivery problems caused by incorrect information provided by the customer.


Address Verification

To help prevent fraud and ensure successful delivery, Zelvox may verify shipping information before an order is shipped.

If an order contains incomplete, incorrect, or suspicious information, we may:

  • Contact the customer for confirmation

  • Place the order on hold

  • Request additional verification

  • Cancel the order if verification cannot be completed

These checks help protect both our customers and our business.

Delivery Attempts

Our shipping partners may make more than one delivery attempt based on their own delivery policies.

If delivery cannot be completed because:

  • No one is available to receive the package

  • The address is incorrect

  • The property cannot be accessed

  • A required signature is not provided

  • The package is refused

the carrier may:

  • Attempt another delivery

  • Hold the package at a local pickup location

  • Return the package to Zelvox

If a returned package needs to be shipped again, additional shipping charges may apply.

Delivery Delays

Although we work hard to deliver every order on time, delays may sometimes occur.

Delivery delays can happen because of:

  • Severe weather

  • Natural disasters

  • Transportation issues

  • High shipping demand

  • Carrier delays

  • Government restrictions

  • Public emergencies

  • Security inspections

Zelvox cannot guarantee exact delivery dates and is not responsible for delays caused by shipping carriers or events beyond our control.

Lost Packages

If your tracking information has not been updated for an extended period, we recommend contacting the shipping carrier first.

If the issue is not resolved, you may contact the Zelvox support team for assistance.

To investigate a lost package, we may request:

  • Order number

  • Tracking number

  • Customer verification

  • Delivery details

  • Supporting documents when necessary

Any replacement, refund, or other resolution will depend on the carrier's investigation and our internal review process.

For more information, please review our Return and Refund Policy.

Package Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot find it, please try the following:

  • Check around your property

  • Ask family members or others at your address

  • Check with nearby neighbors

  • Contact the shipping carrier

  • Review delivery photos if available

Once a package has been marked as delivered by the carrier, responsibility may transfer according to the carrier's policies.

However, Zelvox will do its best to help you communicate with the shipping carrier and assist in resolving the issue whenever possible.

Damaged Shipments

Please inspect your order as soon as it arrives.

If your package or product is damaged during delivery, please contact Zelvox within 30 days of receiving your order.

To review your claim, we may ask for:

  • Photos of the damaged product

  • Photos of the packaging

  • Shipping label images

  • Order details

  • Any additional supporting information

If your claim is approved, you may qualify for a replacement, exchange, store credit, or refund according to our Return and Refund Policy.

Incorrect Items

If you receive the wrong product, please notify Zelvox within 30 days of delivery.

To verify the issue, we may request:

  • Photos of the product received

  • Photos of the packaging

  • Order information

  • Proof of delivery

After reviewing your request, we will provide replacement instructions or another suitable solution.

Exchanges and Replacement Shipping

If your exchange or replacement request is approved, you may need to return the original item before a replacement is sent.

Once your return is approved, Zelvox will provide instructions that may include:

  • Return shipping instructions

  • A return shipping label (when applicable)

  • Packaging guidelines

  • Steps for returning the item safely

Please follow all instructions provided by our support team.

Failure to follow the approved return process may affect your eligibility for a replacement, exchange, or refund.

For more information, please review our Return and Refund Policy.

Fraud Prevention

To protect our customers and maintain a secure shopping experience, Zelvox may review orders that appear unusual or suspicious.

When necessary, we may:

  • Verify customer information

  • Request additional documentation

  • Place an order on hold

  • Cancel fraudulent transactions

  • Refuse future orders that violate our policies

Orders selected for security review may require additional processing time before shipment.

Events Beyond Our Control

Sometimes unexpected situations can delay shipping even when we have processed your order on time.

These situations may include:

  • Natural disasters

  • Floods

  • Earthquakes

  • Hurricanes

  • Severe weather

  • Government actions

  • Public health emergencies

  • Transportation interruptions

  • Power outages

  • Civil unrest

  • Other events beyond our reasonable control

If these situations occur, delivery times may be longer than expected. Zelvox will not be responsible for delays caused by circumstances outside our control.

Changes to This Shipping Policy

Zelvox may update this Shipping Policy whenever necessary to reflect changes in our business, shipping procedures, or legal requirements.

Any updates become effective once they are published on our website unless the law requires otherwise.

We recommend checking this page regularly to stay informed about our latest shipping practices.

Final Statement

At Zelvox, we are committed to delivering every order safely, accurately, and as quickly as possible.

We appreciate your trust in our business and will continue working to provide dependable shipping services and excellent customer support. By placing an order on our website, you agree to this Shipping Policy and our related store policies.

Contact Us

If you have any questions about this Shipping Policy or need assistance with your shipment, please contact our support team.


Business Information

Business Name: Zelvox LLC
Business Address: 30 N Gould St #65289 Sheridan, WY 82801 United States
Business Hours: 9:00 AM – 5:00 PM
Contact Number: +1 (307) 449-2137
Support Email: support@zelvoxwear.com
Live Chat Support: Available 24/7