Privacy policy

Introduction

Welcome to Zelvox.

Your privacy is important to us. We are committed to protecting the personal information you share while using our website.

This Privacy Policy explains how Zelvox collects, uses, stores, protects, and shares your information when you visit our website, browse products, place orders, contact our support team, or use any of our services.

By using our website, you confirm that you have read and understood this Privacy Policy and agree to the practices described here.

This Privacy Policy should also be read together with our Terms of Service, Shipping Policy, Return and Refund Policy, Payment Policy, and Cancellation Policy.

Our Commitment to Privacy

At Zelvox, protecting customer information is one of our highest priorities.

We are committed to:

  • Being honest about the information we collect.

  • Using your information responsibly.

  • Keeping your personal information secure.

  • Improving our security practices regularly.

  • Following applicable privacy and consumer protection laws.

We regularly review our systems and processes to help keep your information safe and protected.

Information We Collect

When you use the Zelvox website, we may collect information that you provide directly or information collected automatically through your use of our website.

The type of information collected depends on how you interact with our services.

Information You Provide

You may choose to provide personal information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Customer support messages

  • Account information (if applicable)

  • Information submitted through contact forms

  • Survey responses

  • Reviews and feedback

We usually collect this information when you:

  • Place an order

  • Contact our support team

  • Subscribe to emails

  • Send us a question

  • Join a promotion

  • Create an account on our website

Providing this information allows us to process your requests and deliver our services more efficiently.

Information Collected Automatically

Some information is collected automatically when you visit our website.

This may include:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages you visit

  • Time spent on the website

  • Referral source

  • Click activity

  • Session information

  • Approximate location

  • Website performance data

This information helps us improve website performance, security, customer experience, and overall functionality.

Cookies and Similar Technologies

Zelvox uses cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that help our website remember your preferences and improve performance.

Cookies may be used for:

  • Website functionality

  • Shopping cart features

  • Saving user preferences

  • Website analytics

  • Performance monitoring

  • Security

  • Marketing purposes

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website features and reduce your overall browsing experience.

Payment Information

When you make a purchase on the Zelvox website, your payment is processed through trusted and secure third-party payment providers.

Depending on the payment method you choose, these providers may collect information such as:

  • Credit card details

  • Debit card details

  • Billing information

  • Payment verification data

For your security, Zelvox does not store your complete payment card information on our servers.

All payment transactions are processed through secure payment systems that follow industry security standards.

We also recommend reviewing the privacy policies of the payment providers you use during checkout. Additional payment details can be found in our Payment Policy.

How We Use Your Information

The information we collect is used only for legitimate business purposes and to provide better service.

Your information may be used to:

  • Process your orders

  • Complete purchases

  • Deliver products

  • Respond to customer inquiries

  • Provide customer support

  • Improve website performance

  • Personalize your shopping experience

  • Prevent fraud

  • Improve website security

  • Manage promotions and offers

  • Perform website analytics

  • Send order confirmations and updates

  • Send important service-related notifications

  • Meet legal and regulatory requirements

We collect and use only the information that is reasonably necessary to operate our business and improve your shopping experience.

Order Processing

Personal information is required to complete your orders and manage purchases successfully.

Your information may be used to:

  • Confirm your order

  • Verify payment

  • Prepare products for shipment

  • Create shipping labels

  • Send tracking information

  • Process returns

  • Issue refunds when approved

  • Resolve delivery-related issues

Our order fulfillment process is also governed by our Shipping Policy and Return and Refund Policy.

Customer Support

When you contact Zelvox, we may use the information you provide to:

  • Answer your questions

  • Resolve problems

  • Investigate customer concerns

  • Verify your identity

  • Improve our customer service

Customer support records may be kept for quality assurance, employee training, fraud prevention, dispute resolution, and business operations.

Marketing Communications

If you choose to receive marketing emails from Zelvox, we may send information such as:

  • New product announcements

  • Special discounts

  • Promotional offers

  • Store news

  • Seasonal campaigns

  • Exclusive updates

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Please note that important order updates and service-related messages may still be sent when necessary.

Fraud Prevention and Security

Protecting our customers and business from fraud is very important.

Your information may be used to:

  • Detect suspicious activity

  • Prevent unauthorized transactions

  • Verify customer identity

  • Investigate fraudulent activity

  • Monitor security risks

  • Enforce our policies

Some transactions may be automatically reviewed by our security systems to help protect both customers and Zelvox from fraud and unauthorized activity.

Sharing Your Information

Zelvox respects your privacy and does not sell your personal information to anyone.

However, we may share limited information with trusted third-party partners when it is necessary to operate our business and provide our services.

This may include:

  • Payment service providers

  • Shipping and delivery companies

  • Fraud prevention services

  • Website hosting providers

  • Analytics platforms

  • Customer support tools

  • Legal or regulatory authorities when required by law

We only share the information needed for these services to perform their specific tasks.

Third-Party Service Providers

To operate our website efficiently, Zelvox works with trusted third-party companies.

These providers may help us with:

  • Payment processing

  • Order fulfillment

  • Shipping services

  • Website hosting

  • Technical support

  • Email communication

  • Website analytics

  • Security monitoring

We choose service providers that follow appropriate security and privacy standards to help protect customer information.

Legal Disclosure

There may be situations where Zelvox is required to share information to comply with legal obligations.

Information may be disclosed when necessary to:

  • Follow applicable laws

  • Respond to legal requests

  • Protect our business rights

  • Prevent fraud or illegal activity

  • Enforce our policies

  • Protect customers or public safety

We only disclose information when it is legally required or reasonably necessary.

Data Retention

We keep personal information only for as long as it is needed for legitimate business purposes.

Your information may be retained to:

  • Complete orders

  • Provide customer support

  • Meet legal requirements

  • Resolve disputes

  • Maintain business records

  • Enforce our policies

Once the information is no longer required, we take reasonable steps to securely delete or anonymize it whenever possible.

Data Security

Zelvox uses reasonable security measures to help protect your personal information.

Our security practices may include:

  • Secure website technologies

  • Data encryption

  • Restricted system access

  • Security monitoring

  • Fraud prevention systems

  • Internal security procedures

Although we work hard to keep your information safe, no online system can guarantee complete security.

We also encourage customers to protect their own account information and devices while using online services.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include:

  • Accessing your personal data

  • Correcting inaccurate information

  • Requesting deletion of your data

  • Requesting information about how your data is used

  • Objecting to certain processing activities

  • Withdrawing consent where allowed by law

To exercise any of these rights, please contact the Zelvox support team.

For security purposes, we may ask you to verify your identity before processing your request.

Children's Privacy

Zelvox does not knowingly collect personal information from children under the age of 13.

Our website and services are intended for adults and general users, not for children.

If we discover that personal information has been collected from a child without the required permission, we will take reasonable steps to remove that information as quickly as possible.

Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

These websites have their own privacy policies and business practices.

Zelvox is not responsible for:

  • The privacy practices of third-party websites

  • Content published by third parties

  • Third-party security measures

  • External website policies or services

We encourage you to review the privacy policy of any third-party website before providing your personal information.

International Visitors

Zelvox operates primarily within the United States.

If you access our website from another country, you understand that your information may be transferred, processed, and stored in the United States, where privacy laws may differ from those in your country.

By using our website, you agree to this transfer and processing of your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

Zelvox may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website services.

Any updates will become effective once they are published on this page unless a different effective date is required by law.

We encourage customers to review this Privacy Policy regularly to stay informed about how we collect, use, and protect personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team.

Support Email: support@zelvoxwear.com

Phone Number: +1 (307) 449-2137

Business Information

Business Name: Zelvox LLC
Business Address: 30 N Gould St #65289 Sheridan, WY 82801 United States
Business Hours: 9:00 AM – 5:00 PM
Contact Number: +1 (307) 449-2137
Support Email: support@zelvoxwear.com
Live Chat Support: Available 24/7