Refund policy

 

At Zelvox Wear, we want you to be happy with every order. This policy explains when items can be returned, how refunds work, and how to reach us if something isn't right. By placing an order on zelvoxwear.com, you agree to the terms below.

Return window: You have 30 days from the date your order is delivered to request a return under the conditions described below.

Returns We Accept

We accept return or replacement requests within 30 days of delivery if:

  • The item arrived damaged or defective.
  • You received the wrong item (different from what you ordered).
  • Your order was incomplete (part of your order is missing).
  • The item is significantly different from its description or images on our website.

To be eligible, items must be unworn, unused, and in their original condition and packaging, unless the item arrived damaged or defective.

Items We Cannot Accept

To keep our prices low and our process fair, we do not accept returns or refunds for:

  • Change of mind after purchase.
  • Ordering the wrong size, colour, or style (please check the size guide before ordering).
  • Items that have been worn, washed, used, or damaged after delivery.
  • Items returned without prior approval from our support team.
  • Requests made more than 30 days after delivery.

If you're unsure about sizing or a product before buying, please contact us first — we're happy to help.

How to Start a Return

  1. Email us at support@zelvoxwear.com within 30 days of delivery.
  2. Include your order number, the item(s) involved, and a short description of the issue.
  3. For damaged, defective, incorrect, or incomplete orders, please attach clear photos so we can resolve it quickly.
  4. Our team will review your request and reply with approval and step-by-step return instructions, including the correct return address if a return is required.

Please do not send any item back before receiving approval and instructions unapproved returns cannot be processed.

Return Shipping

  • If the return is due to our error (damaged, defective, wrong, or incomplete item), we cover the cost either with a prepaid label or by arranging a replacement or refund without a return.
  • For any approved return that is not due to our error, the customer is responsible for return shipping costs. Original shipping charges (if any) are non-refundable.

Refunds

  • Once we receive and inspect your returned item (or approve a refund without a return), we'll email you to confirm.
  • Approved refunds are issued to your original payment method.
  • Please allow 10 business days for the refund to appear, depending on your bank or card provider.

Replacements & Exchanges

If your item arrived damaged, defective, or incorrect, we can send a free replacement (subject to availability) instead of a refund just tell us your preference when you contact us. We do not offer size or color exchanges for change-of-mind reasons.

Order Cancellations

Orders can be cancelled for a full refund before they ship. Once an order has shipped, it can no longer be cancelled, and the return terms above apply. To cancel, contact us as soon as possible with your order number. (See our Cancellation Policy for more details.)

Late or Missing Refunds

If you haven't received an approved refund after 10 business days, please first check with your bank or card provider, as processing times vary. If you've done this and still haven't received it, contact us at support@zelvoxwear.com and we'll help track it down.

Contact Information

If you have any questions about this policy or your order, please reach out we're glad to help.

Business Name: Zelvox Wear
Email: support@zelvoxwear.com
Phone: +1 (307) 449-2137
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Chat Support: Available 24/7 on our website
Business Address: 215 W Spruce St, Rawlins, WY 82301, United States